Bombardier China

Roles:Incident/Change/Process/ServiceDesk Manager of Bombardier China north face jackets Helpdesk Project;Project Support Principal of Heidelberg IT Helpdesk Project;Service Desk Manager of kaufland China Helpdesk Project. Responsibility:Roll-out and manage the project, design & build up and manage processes (Processes including: Incident management, Change management, Configuration Management, Continuity Management etc...), guide and ensure the team follow all the relevant cheap north face jackets process and technique to run projects; plan for entire project operation and manage the Service desk service providing, communicate with different departments and northface jackets, ensure the project running follow the company policies, train employees, monitor the whole process and support of the project running, identify best practices, establish the standard and focus on KPI, keep improving the process and service quality, ensure to provide excellent IT service to our customer.